Booking Policies: Unless the appointment is prepaid, we require a credit card number to reserve your appointment.

Cancellation Policy: We require a 24-hour notice in the event you need to reschedule or cancel your appointment. This allows us to book clients that are on our waiting list.

ALL “NO-SHOWS” AND “LATE CANCELLATIONS” ARE CHARGED 100% OF THE SCHEDULED SERVICE FEE.

 Cancellations and No shows affect us and other clients greatly and cannot be accepted.

  By giving us your credit card information, you are authorizing this charge to go onto your credit card in the event you do not give at least 24 hours’ notice before cancelling a confirmed appointment or you do not show up for your confirmed appointment.

Clients who have previously no showed for appointments and their cards declined will be required to pay full the full no-show fee before they can schedule another appointment. In addition, they will need to prepay for their next appointment.

Late Arrivals: As a courtesy to all our clients, and our goal to remain on time, with our appointments, late arrivals will not receive an extension of service time and will be responsible for full-service fees.

Please call if you know you will be running late.

Appointment Confirmations: Appointment confirmation emails are sent 2 days prior to your appointment and a SMS text 1 day prior to your scheduled appointment. Please respond yes to confirm and no to cancel. If we have not received confirmation 24 hours before your scheduled appointment and we have not been able to reach you, your appointment will be removed from the schedule.

New Client Intake Forms: H.A.Z.E. is completely digital. All new clients are required to complete their intake form prior to arriving for their appointment. Please complete all required forms in advance to ensure you receive your full scheduled service time. Forms not completed prior to arrival may result in a reduction of hands-on service time. 

Booking Couples Massage: Couples massages require a 50% deposit at the time of scheduling. All payments are non-refundable. Cancellations made with at least 24 hours’ notice will receive a credit toward a future appointment. Late cancellations and no-shows forfeit all payments made. 

Booking Manual Lymphatic Drainage: All MLD appointments must be prepaid in full at the time of booking. All payments are non-refundable. Cancellations made with at least 24 hours’ notice will receive a credit toward a future appointment. Late cancellations and no-shows forfeit all payments made. 

Price Increase: Healing and Zen Experience reserves the right to adjust pricing for services, packages, memberships, and other offerings. When applicable, clients and members will receive at least 30 days’ notice of pricing changes. 

Refund & Credit Policy: All payments made to Healing and Zen Experience are non-refundable. Appointments canceled or rescheduled with at least 24 hours’ notice will receive a credit for the amount paid to be applied toward a future appointment. Credits have no cash value and cannot be refunded. Same-day cancellations, cancellations with less than 24 hours’ notice, and no-shows forfeit all payments made. 

Age Requirements: Children 18 and under who wish to receive a massage must have parental consent and a parent/guardian must sign intake form.

Children16 and under must have a parent present during the massage appointment. For the consideration of our other clients, no child twelve years old or younger is permitted in the practice without an appointment. 

NO CELLPHONES: For the consideration of our other clients and to maintain a serene atmosphere, cell phones must be silent, and all calls must be taken outside.